oh hell

The gal drops off Bear. She tells me that she would call before leaving... DIDN'T happen!
She gets here says so tell me about this mark on his leg you know I am a mandated reporter. I am thinking to myyself yeah and so am I want a cookie???? I told her it was from an outfit and that his social worker, mother AND doctor know. If she wanted to call the social worker go ahead she knows about it.
After that she said "Oh yeah she said that happened 2 weeks ago?" So why are you being SNOTTY with me if you ALREADY talked to the social worker about it?
I have to deal with this woman once a week until Bear is back with mom!!! Tell me there is a way to claim conflict of personalities and request a new one?